Last updated: January 2024
1. Introduction
cobalt-ravine ("we", "our", "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By accessing our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
2.1 Personal Information You Provide
We may collect personal information that you voluntarily provide to us, including:
- Name and contact details (email address)
- Property preferences and requirements
- Communication records and correspondence
- Service enquiries and feedback
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on pages
- Referring website addresses
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our property consultancy services
- To respond to your enquiries and communications
- To personalise your experience and match you with suitable properties
- To improve our website and service offerings
- To comply with legal obligations
- To prevent fraud and ensure security
4. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Consent: When you have given explicit consent for a specific purpose
- Contractual necessity: When processing is necessary to fulfil our service agreement
- Legitimate interests: When we have a legitimate business interest that does not override your rights
- Legal compliance: When processing is required by law
5. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- With property owners or agents when facilitating viewings or negotiations on your behalf
- With service providers who assist us in operating our business
- When required by law or to protect our legal rights
- With your explicit consent
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. The retention period depends on the nature of the information and the purposes of processing.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Under applicable data protection laws, you have the following rights:
- The right to access your personal information
- The right to rectify inaccurate information
- The right to request deletion of your information
- The right to restrict or object to processing
- The right to data portability
- The right to withdraw consent
To exercise these rights, please contact us using the details provided below.
9. Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and your choices regarding cookies, please refer to our Cookie Policy.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
cobalt-ravine
47 Park Square East
Leeds, LS1 2NL
United Kingdom
Email: [email protected]